1st Line Support / IT Assistant

1st Line Support / IT Assistant


Hours of work: Monday to Friday 08:30 – 16:30


Salary: £25,000


Location: Hixon


Length of Contract: Temp to perm

The Role

To support the IT team in providing a comprehensive IT service to enable the company to meet its corporate objectives and business targets.

As 1st Line Support/IT Assistant, you’ll be responsible for maintaining the company’s IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company’s IT systems and carrying out routine configuration and installation of IT solutions.


  • To provide a range of administrative and clerical services to support the IT Department within the Group of Companies
  • Maintain staff accounts for email, business systems and network
  • Install and maintain hardware such as PC’s, Laptops and Printers
  • 1st line Helpdesk Support for all hardware and software issues
  • To create and prepare reports as required on a range of issues
  • Ensure security patches/updates are applied to all Operating Systems and Software Applications
  • To undertake project work as assigned by the IT Manager
  • Liaise with 3rd party support
  • Reliable and punctual

The Person

  • Good communication skills
  • Attention to detail
  • Ability to work alone and as part of a team
  • HNC in Computing or similar/higher qualification
  • Experience in a similar role preferred

Personal qualities

  • Professional manner
  • Friendly and polite manner
  • Good do attitude to work

Desired qualifications

5 GCSE’s grades 7-4/A-C or equivalent including English & math’s.

Upload your CV. Max. file size: 20 MB. Files accepted .doc | .docx | .pdf
By submitting this form, you agree with the storage and handling of your data by Proactive Personnel Ltd as set out in our privacy policy.

Application ends on February 11, 2023


  • Location Hixon
  • Job category IT
  • Salary £25,000
  • Job type Full Time, Temp to Perm
  • Consultant Details Cannock
    01543 506 000
Job ID: 13788 Application ends on February 11, 2023