Customer Service

I am currently looking for x 1 Customer Service Representative to start work in Trafford Park, Manchester.

Job functions:

· Open and maintain customer accounts by recording account information using C4C platform

· Assist with product problems/failures

· Support Finance with Invoice queries

· Help with overdue debtors

· Recommend potential products or services to management by collecting customer information and analyzing customer needs

· Prepare product or service reports by collecting and analyzing customer information

· Contribute to team effort by accomplishing related results as needed

· Manage large amounts of incoming calls

· Generate sales leads

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/team sales targets and call handling quotas

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Go the extra mile to engage customers

· Resolve customer complaints via phone, email, mail or social media

· Use different mediums to reach out to customers and verify account information

· Greet customers warmly and ascertain problem or reason for calling

· Assist with placement of orders and cancellations

· Provide Customer Service Manager and Sales Director with all customer feedback

· Liase with Logistics Supervisor and Director around Courier problems / failures

· Advise on company information

· Discuss Marketing materials and Merchandise with customers inorder to promote brand awareness

· Take payment information and other pertinent information such as addresses and phone numbers

· Answer questions about warranties or terms of sale

· Attempt to persuade customer to reconsider cancellation

· Inform customer of deals and promotions

· Sell products and services

· Utilize computer technology to handle high call volumes

· Work with customer service manager to ensure proper customer service is being delivered

· Compile reports on overall customer satisfaction

· Resolve customer complaints via phone, email, mail or social media

Requirements:

· Proven customer support experience

· Track record of over-achieving quota

· Strong phone contact handling skills and active listening

· Familiar with CRM systems and practices

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize and manage time effectively

Hours are 08:30 – 16:30 Monday – Friday.

Pay is negotiable dependent on experience.

For more information please apply now or call Jessica Cunningham on 0161 661 8000.

Job Types: Full-time, Temp to perm

Benefits:

  • On-site parking

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Commission pay
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Application ends on December 16, 2022

Overview

Job ID: 12720 Application ends on December 16, 2022

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