Customer Service Account Manager

Customer Service Account Manager

Location: Cannock

Monday – Friday 8:30 – 5pm (1 in 8 Saturdays (9am – 12:00 flexible to work from home)

£10.00 per hour

Temporary to Permanent

Reporting directly to the Sales Team Leader, you will slot into a friendly team of likeminded internal sales/customer service operatives. This is a hybrid role with a main objective to establish and maintain effective relationships within an existing customer base converting inbound calls and identifying cross-selling/up-selling opportunities. Providing business support for the external sales team is also an integral part of the role. In addition, you will be expected to operate proactively from a calendar of scheduled calls in the warmer months along with any other duties as required.

The Customer Service Account Manager:

  • You are self-motivated with a positive attitude whilst enjoying working in a team driven environment and possess a desire to exceed customer expectations, willing to go the distance to satisfy our customer’s needs.
  • Ability to deal with high volume internal and external customer enquiries and conflicting priorities, while communicating effectively with a variety of customers.
  • Being computer literate is required and a knowledge of Microsoft Dynamics Customer Relationship Management System (CRM) would be an advantage, but not essential as full training is given.
  • Prior experience within a sales capacity is desirable, along with excellent communication and listening skills.
  • You possess quick thinking and flexibility with the ability to communicate and influence in a polite, friendly manner.
  • You are happy to adopt a flexible approach in line with changing business needs.

The Company will offer:

  • Temp – perm contract
  • A positive and friendly working environment
  • Hybrid working
  • Work for a well-established company trading over 50 years
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Application ends on October 5, 2022

Overview

  • Location Cannock
  • Job category Customer Services, Call Centre & Help Desk
  • Salary ££10 PH
  • Job type Full Time, Temp to Perm
  • Consultant Details Cannock
    01543 506 000
Job ID: 9854 Application ends on October 5, 2022

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