Customer Service Coordinator

Proactive Personnel are currently recruiting on behalf of an international manufacturing company, they are looking for a Customer Support Coordinator to join their growing team at their site in Manchester, Trafford Park.

Main Purpose:

Meet or exceed the expectations of the company’s internal and external customers. Ensure that tasks are handled efficiently, accurately, and professionally. Interact with Quality, Planning, Production, Distribution Warehouse & Finance teams as needed.

Day to Day tasks:

  • Review & categorize customer emails prioritizing orders.
  • Process customer orders – identifying correct product/checking stock/adding to E1/confirming orders.
  • Coordinate with CSAC to request freight quotes and book freight
  • Project work – carry out activities to support continuous improvement.
  • Action general queries from both internal and external customers.
  • Submit online applications for legal documents such as Cert of Origin/Export Cert
  • Maintain a competent understanding of the company’s products.

Customer Support Systems & Programmes:

  • JD Edwards system (E1) – Order Processing System
  • Salesforce – Customer Database including pricing information.
  • Microsoft Outlook – email communication via a shared mailbox
  • Microsoft Excel – KPI reporting/Key Info trackers
  • PDF – Editor/Converting documents
  • Cisco phone system


  • Communicate and coordinate with colleagues as necessary.
  • Maintain a positive, empathetic, and professional attitude toward customers & colleagues.
  • Uphold the clients Mission Statement, Quality Policy, Values and Beliefs

Skill Requirements:

Computer literate

Strong organizational skills

Ability to work independently.

Accurate worker; highly conscientious

Good communicator interacts well with all types of people.



26 days holiday plus bank holiday

Private Pension


26 days holiday plus bank holiday

Private Pension

Life insurance

Private Medical and dental

Bonus Scheme

Company laptop

Training allowances

Clear progression path

Costco cards (Great for fuel saving)

Onsite charging points

Plus many more great benefits!

Life insurance

Private Medical

Bonus Scheme

Plus many more great benefits!

If you are interested in this role or you would like to know more, please apply or call Antony on 0161 661 8000

Upload your CV. Max. file size: 20 MB. Files accepted .doc | .docx | .pdf
By submitting this form, you agree with the storage and handling of your data by Proactive Personnel Ltd as set out in our privacy policy.

Application ends on December 30, 2022


Job ID: 10514 Application ends on December 30, 2022