German Speaking Customer Service Advisor

A new opportunity for a German speaking Internal Sales / Customer Service Advisor to work for a well-known family run business located in Albrighton. As a Customer Service Advisor you will support customers who contact the business through a variety of customer channels, including phone, email, live- chat and Social Media channels. You will provide expert advice together with supporting customers who wish to make a purchase or who have an enquiry. Benefits include a free onsite parking, discounts and a friendly working environment with support, guidance and training.

The Job Role:

  • 1/4 of the role speaking to German clients, 3/4 of the role speaking to UK clients
  • Provide expert advice
  • Provide information and advice relating to products, growing conditions, etc.
  • Accurate processing of customer orders received via telephone, fax and email
  • Answering the telephone promptly in a professional and friendly manner
  • Generating additional sales by offering customers additional or complementary products when placing orders
  • Responding to customer service enquiries professionally and in a timely manner
  • Handling customer complaints courteously and professionally
  • Take payments
  • Arrange refunds where appropriate
  • Working to achieve departmental KPI targets including sales and profit objectives
  • Using company IT systems effectively and accurately maintaining company records
  • Monday – Friday, contract 37.5hours, between 8.30am-6pm (30 min lunch) and 1 in 9 Saturdays on a rotation basis (8.30am-4.30pm), £23,000 per annum
  • Permanent

Experience / Requirements:

  • Ideally have experience working within customer service or as part of an internal sales team
  • Must be fluent in German and confident to speak and write emails to German clients
  • Ability to build strong working relationships both internally and externally
  • Demonstrate excellent communication skills both verbal and written
  • Must be computer literate and have excellent keyboard skills
  • Must be reliable and punctual
  • Be able to work across a variety of customer contact channels
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Application ends on September 2, 2022

Overview

Job ID: 8990 Application ends on September 2, 2022

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