Group IT Support Technician

Group IT Support Technician

Hours of work: Monday to Friday 08:30 – 16:30

Salary: £30,000

Location: Hixon

Length of Contract: Temp to perm

The Role

As Group IT Support Technician, you’ll be responsible for maintaining the company’s IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company’s IT systems and carrying out routine configuration and installation of IT solutions.

Key Accountabilities:

• Serving as the first point of contact for IT support within the organisation
• Installing, configuring and maintaining software and hardware components of computer and network systems
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged computer and network components
• Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
• Supporting people whenever they encounter challenges with computers and network devices
• Maintaining and updating technical documentation regularly
• Testing new hardware and software before full-scale installation
• High level of Microsoft Office experience
• To undertake project work as assigned by the Group IT Manager
• Liaise with 3rd party support
• Reliable and punctual

The Person

• Exceptional communication skills
• Attention to detail
• Ability to work alone and as part of a team
• Minimum 2 years experience in a similar role
• Desired qualifications: Degree in Information Technology/Computer Science/Systems Administration or similar is desired but not essential

Personal qualities

• Professional manner
• Friendly and polite manner
• Good do attitude to work