Technical Customer Service Advisor

Are you a confident, adaptable and motivated individual seeking a role within a busy and varied position?  I am currently recruiting for a Technical Customer service Advisor on a permanent or Temp to Perm contract paying £24,000 per annum with excellent working hours. If you are seeking a busy and challenging role then please apply now!

What’s in it for you?

  • A great salary of £24,000 per year.
  • Excellent career prospects.
  • Other company benefits.
  • Free parking and onsite facilities.
  • Friendly, professional working environment

Your new role:

  • Offering high levels of customer service
  • Logging end user customer and serial number details on CRM and registering warranties
  • Liaising with customers regarding engineer appointments ,checking engineer availability and booking appointments
  • Identifying spares items and taking payments over the phone
  • Using technical reference files and User/Installation guides to answer queries from engineers, our dedicated retailers and end users
  • Finding additional information from production engineers/quality team/warehouse team where required.

What you’ll need to succeed:

  • Excellent PC skills are required.
  • Proven call handler experience or similar would be essential
  • You will be an excellent communicator with strong attention to detail.
  • Must be confident and have excellent interpersonal skills
  • Experience in a busy and pressurised environment would be advantageous.


For more information about this vacancy, please call Abbie Ewing on 01952 621163

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Application ends on April 7, 2023


  • Location Telford
  • Job category Customer Services, Call Centre & Help Desk, IT
  • Salary £24,000
  • Job type Full Time, Permanent
  • Consultant Details Abbie Ewing
    01952 52 52 52
Job ID: 15979 Application ends on April 7, 2023