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Full Time, 8am-5pm / 9am-6pm (also 1 in 3 Saturdays - 8am-12pm)
1st Mar 2019
Our client are looking for a confident and hardworking Parts Advisor to join their team! If you are experienced in this and are on the look out for a great opportunity, then please read on!
The Job Role:
Receiving all parts orders
Interpreting customer requirements and giving advice on any additional requirements or prices
Matching orders against stock items and advising the customer of any items which are not stocked or need ordering
Locating unavailable items from other suppliers and arranging for delivery
Making up customer orders for despatch as required, ensuring that they match the order and that any shortages are highlighted
Ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems
Making sure that the image and levels of customer service within the department are in line with company standards
Resolving all customer complaints speedily and effectively, referring any unresolved problems to the job holders' immediate Supervisor
Ensuring that within the area of operation all company and trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire and health and safety are adhered to
Handling all internal and external customers and suppliers with courtesy
Experience / Requirements:
Basic working knowledge of vehicle technology
An appreciation of customers, the environment in which they operate and the direct impact that the company can have on their business
Good telephone answering and interpersonal skills
The ability to work under pressure and alone for extended periods