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Social Media Administrator

Outline:

Are you passionate about customer service but still want to earn commission? Do you want a job with excellent promotional prospects? Do you love to solve problems and resolve queries? If so, then this is the job for you!

Our extremely busy client based in Lutterworth are looking for a Social Media Adminsitrstor to join their team!

The working hours are 8am-7pm (Mon -Fri) and 9am-5pm on Saturday and Sunday (ONLY 1 in 3 weekends).

The Job Role:

• Handling customer complaints or queries and creating resolutions that meet customer and business needs via social media including Facebook, Twitter and Trustpilot
• Escalating any complex issues when appropriate to achieve the best possible outcome for the customer and the business
• Constantly searching for opportunities to improve the customer experience
• Capitalising on opportunities to drive high levels of customer loyalty and satisfaction
• Meeting individual and departmental targets
• Sharing best practice with the business

Experience / Requirements:

• Strong communication skills (written and verbal)
• Confident with grammar, spelling and punctuation
• A person who is motivated to deliver the highest levels of customer service and is passionate about the brand
• A person who is caring and understanding of our customers' needs
• Someone who is an ambassador for the company in regards to its customers
• A person who loves teamwork and can drive good change
• Someone who has a natural flair and passion for social media
• Able to work on more than one digital platform at a time and to adapt their tone of voice depending on what platform is being used
• The ability to work to given deadlines and KPIs
• Experience on social media within a business is essential