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Customer Service Administrator

Outline:

Our client is recruiting for experienced customer service professionals to join a busy sales office. The role is providing customer support to all key accounts. The successful candidate will be passionate about good customer service and want to go the extra mile for each customer. This is a fantastic opportunity for somebody who is looking for a long term career with an established reputable company. 

The Job Role:

• Being the face of the company and the initial customer contact
• Building relationships with key customers
• Processing orders for customers
• Chasing and providing proof of deliveries
• Chasing up works orders with the factory
• Keeping customers updated on the progress their orders
• Handling and resolving complaints
• Dealing with general enquiries

Experience / Requirements:

• This is a busy role which requires great organisational skills and a high level of accuracy
• Strong admin experience is essential
• Must have a strong customer service background
• Must have good people skills
• Must be professional
• Must be computer literate
• Must be able to deal with difficult situations
• Must be able to work well under pressure and work to deadlines
• Must have experience in a telephone based customer service role

• Ideally from a manufacturing background