We have a fantastic opportunity for somebody who is looking to progress within a sales role! We are currently recruiting for a strong willed, enthusiastic, energetic, passionate candidate who has a great telephone manner and a natural flare for sales. This is a great opportunity for talented individuals who are passionate about sales with a rapidly expanding business. Previous experience in sales within a call centre is preferred. Working within a fast paced office environment, you will be fully competent in carrying out data input and administrative tasks to enable you to provide an efficient service and deal with all aspects of daily administrative support.
Contacting both new and existing customers and/or 3rd party customers to sell energy solutions to save customers money
Ensuring that daily targets are achieved and exceeded
Ensuring that the quality of packs sent are all with SLA's of the department
Providing support to other team members when needed and proactively contribuing to achieving team targets
Controlling emotions and responding to information and requests in a professional and non confrontational/aggressive manner
Ensuring that processes, policies and procedures are adhered to
Making suggestions where appropriate to improve processes, making sure that they remain cost effective and at the same time maximise customer satisfaction
Ensuring that products and services offered to customers are adequately explained so the customer understands
Contacting customers regularly to confirm that their postal packs have been received and to ascertain if the customer has any further queries or questions, to increase pack return rate
Building rapport and lasting relationships with customers in order to enhance the reputation of the company brand, minimising the number of cancellations
Working to deadlines and achieving monthly targets (both team and individual)
Proven sales record to set, satisfy and exceed departmental targets
Achieving sales call standards
Knowledge of telemarketing processes is preferred but not essential
Strong IT skills – minimum Microsoft Office
Accurate data entry
To be a part of the Telesales team you will need to demonstrate:
Excellent communication skills, verbal, non-verbal and written
Must be enthusiastic and driven
Proven and strong telephone and customer service skills
Ability to relate to others and build effective working relationships
| Contact Name: | Natalie Smith |
| Branch: | Wolverhampton |
