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Client Support Executive

Outline:

A new opportunity has become available for a Sales person to join an established hazardous and non hazardous waste company. The position will involve working in a busy office in teams of 3/4, liaising with clients regarding quotations, contacting prospective clients (making outbound calls) and working towards targets. In return you can earn commission from day one, be entered into a monthly raffle to win prizes and offered a permanent contract after 12 weeks.

The Job Role:

• Contact existing clients regarding waste collections.
• Develop existing clients inform them of any new legislation, ensure the client is aware that we deal with all waste streams, total waste management.
• Successfully complete all jobs by time requested
• Coordinate and collate all information in the appropriate way to ensure jobs are dealt with effectively, and issue to the relevant departments.
• Report to the Internal Sales Manager any issues which require further investigation

• Progress chase

• Job File Quotations - Contact Clients, who we have been quoted, enquire if they wish to place an order, overcome clients objections, and close the sale.

• New Quotes - Contact prospective clients to enquire if we can be of assistance, re-quote when required. Over come objections, ask for the order.

• Business Development Quotations - make contact with prospective clients whom our B.D.M has visited and carried out site audits. Make enquiries regarding their quotes.

• Prospecting mandatory minimum 3 hours per day

• Make calls to prospective clients from purpose built CRM system.

• Make contact with the decision maker.

• Collate the correct information from the leads.

• Check address details, contact name, contact fax, phone and email details.

• Record all information into the database.

• Introduce the company to the prospective client.

• Offer a quotation, B.D.M visit or send out a literature pack.

Experience / Requirements:

• Ability to communicate effectively with clients and other team members.
• Ability to work with in a team but also on own initiative.
• Computer literacy word, excel and outlook.
• Ability to record data as per sales office procedures accurately
• Good filing and organisational skills
• Experience in handling confidential data
• Ability to take accurate phone messages and deliver messages promptly
• Excellent sales/customer relations background
• Ability to self motivate/motivate others.
• Ability to work towards weekly/monthly targets.