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Contact Centre Team Leader

Location:

Warrington

Job Type:

Permanent

Salary:

24595

Hours:

Full Time, 37.5

Sector:

Customer Service, Call Centre & Helpdesk

Date posted:

23rd Sep 2021

If you are a passionate and innovative individual, then this is the place for you to look for a new role. Our Warrington based client are on the look out for a Contact Centre Team Leader

 

You will be responsible to The Commercial Director and will be managing a Contact Centre Advisor Team.

Hours of Duty: 37 hours with a need to work outside of normal office hours.

WORKING RELATIONSHIPS: Under the direction of the Commercial Director, the role will require effective working relationships with customers, Contact Centre Advisors, Advisors, Senior Management Team, stakeholders and partners, and wider teams and colleagues – in particular Membership Experience Advisor, Marketing and ICT Teams.

PURPOSE AND SCOPE OF JOB: To achieve excellent standards of customer service and satisfaction through effective personal customer relations skills. Lead, coach and motivate a team of Contact Centre Advisors to deliver company KPI’s, targets and objectives.

DUTIES AND RESPONSIBILITIES

Leading and motivating a Contact Centre Team to optimum performance levels to achieve agreed KPI’s and targets. Takeing a hands-on approach with contributing and overseeing all elements of the Contact Centre operations with an ethos to lead by example. Ensuring the Contact Centre contribute to membership sales growth through effective prospect handling including; data capture, up-selling, cross-promotion, creating sales appointments, converting to sales, all with effective follow-up actions. 

If this sounds like the sort of role for you please apply immediately. 


Contact Name: Caroline Ellis
Branch: Warrington

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