Thank you for visiting the Proactive Personnel website (‘the Website’). Proactive Personnel Ltd and Proactive Personnel (West Midlands) Ltd (‘Proactive Personnel’). Registered Offices 8 Limes Walk, Oakengates, Telford, TF2 6EP. Registered in England and Wales numbers 3807344 and 4056480 respectively. The VAT numbers of the companies are 741 5839 20 and 754 416037 respectively.

By accessing the Website, you are agreeing to be legally bound by these terms as modified from time to time. Please read these terms and conditions carefully, if you visit the Website, you are deemed to have accepted them. Should you not agree to the terms, please leave the Website.


The contents of this Website (including all texts, graphic elements, logos, buttons, audio clips, software compilations, underlying source code, and all other material) are copyright of Proactive Personnel or its licensers unless otherwise stated. The compilation (i.e. the composition, the material, and the structure) of this site’s content is protected by copyright. Nothing from this compilation may be reproduced and/or made public by means of print, photocopy, microfilm, or whatever other manner, nor must you link this Website to other sites, without prior written consent from Proactive Personnel. You are also not entitled to alter the content in any way.

Warranty and Indemnity

You warrant that you will abide by these Terms and Conditions and that you will not use the Website, its contents or any part thereof for any purpose that is in contravention of any applicable law or regulation or in a manner that will infringe the intellectual property rights of third parties or violate the privacy, publicity or other personal rights of others or in any defamatory, obscene, threatening, abusive or hateful manner.

You agree that you are solely responsible for any information submitted by you to this site, and you warrant that all information supplied by you is true, accurate and up-to-date.  It is your responsibility to ensure that your username and password is not disclosed to any third party. If you believe that this security information has been compromised in any way you warrant to make us aware of this as a matter of urgency.

You must not under any circumstances seek to undermine the security of the website or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of this Website or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the Website.

You are also responsible for ensuring that all information, data and files are free of viruses or other routines or engines that may damage or interfere with any system or data prior to being submitted to this Website.


This website may, from time to time, provide links to other websites.  Such links are used at your own risk and Proactive Personnel accepts no liability for any linked websites.   When you access a website outside the Proactive Personnel Website, please understand that it is independent from the Proactive Personnel website and that Proactive Personnel has no control over the content of that website.   Further, a link to a non-Proactive Personnel website does not mean that Proactive Personnel endorses or accepts any responsibility for the content or the use of such website.   Users must take their own precautions to ensure what is selected for use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.


The information on this Website has been compiled with the utmost care. Whilst we use all reasonable efforts to ensure that it is current, accurate and complete at the date of publication, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. Except as required by law, Proactive Personnel shall not be liable for any losses or damages whatsoever, whether direct or indirect, and whether in contract, tort (including negligence) or otherwise arising from reliance on information contained in this Website, or from any interruption or delay in access to the Website for whatever reason.

In addition, please note that whilst Proactive Personnel makes all reasonable attempts to exclude viruses from the Website, no warranty is given as to the freedom of the Website (or any information downloaded from it) from errors, defects, viruses or other malicious programs or macros.  We therefore recommended you take all appropriate safeguards before downloading information from the Website.

The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by law.

Governing Law

These terms and conditions of use, and the services provided by Proactive Personnel are subject to English law and to the exclusive jurisdiction of the courts of England and Wales. 

Website Terms, Modifications and Severability.  

Please note that these Terms and Conditions of Use may be amended from time to time, so please ensure that you check them each time you use the Website.

All such changes become effective as soon as they are posted, and your continued use of this site constitutes your acceptance of the terms as modified. Please therefore check these terms each time you use the Website.

We reserve the right to make changes to the website, our policies and these terms and conditions of use at any time.   If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.


Our Brand Bible provides detailed guidance on using the logo and other images. It has examples of how our brand is used on a range of promotional materials, and all images featured in the Brand Bible are available in a format which enables the user to copy them into their own document.  All external organisations must gain approval of the material before going to print.  A proof of the artwork must be sent to jenny.boyle@proactivepersonnel.net for approval in advance of use together with the Proactive Personnel Branding Usage Request Form.

Complaints Procedure

We are dedicated to providing a high quality, accessible and responsive service to our workers and clients. However, if you think that things have gone wrong or we have failed to meet the standards of service you expect then please make us aware of your problem or concern.

Please let us know when:

  • You are not satisfied with the standard of service you have received;
  • You have not received a service you think should be available to you; or
  • You feel that you have not been treated with politeness and respect.

We do take all problems and concerns seriously and while it is not possible to please everyone all of the time we will listen and do everything possible to deal with your complaint. We will always explain the reasons for our actions.

As a company we encourage comments and feedback at any time.

What steps to take?

Explain the problem or concern, either verbally or in writing, to the member of staff with whom you are dealing, as they may be able to resolve the matter for you quickly. Please make sure they understand your complaint properly and what you think should be done to put things right.

If you are still unhappy with the situation then either write to or ask to see the Branch Manager or Partner at the office you are dealing with.
When you do so please provide the following information: –

  • The part of the company that is relevant to your complaint, and the name(s) of the member(s) of staff with whom you have been dealing in relation to the matter (if known);
  • A clear description of the complaint and what you would like to be done to resolve the matter;
  • Your full postal address and telephone number (and email if you have one).

If neither of these people have been able to resolve your complaint and you still feel aggrieved then you should appeal to the Director at the office you are dealing with.

If you are uncertain about whom to speak to or write to then you should contact Kerry Chapman, Regional Director for information or advice on Tel: 01743 360360 or email: kerry.chapman@proactivepersonnel.net.

What will happen when you make a complaint?

If we are unable to resolve your complaint immediately we will:

  • Write to you within 5 working days of receipt to tell you
    • What we understand to be the nature of the complaint;
    • How we will deal with your complaint and how long it is likely to take;
    • Who is responsible for dealing with your complaint; and
    • How we will keep you informed of progress.
  • Give you a full written answer within 28 working days of receipt of the complaint, or sooner if possible.
  • If we cannot give you an answer within 28 days we will explain why and give a new deadline.